Privacy Policy

1. Introduction

Welcome to Upturnly ("we," "our," or "us"). We are a B2B lead generation company headquartered in Udaipur, India, providing services including cold email outreach, LinkedIn lead generation, lead research, and Sales Development Representative (SDR) services.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.upturnly.com), use our services, or interact with us in any way. Please read this policy carefully to understand our practices regarding your personal data.

By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide when you:

• Schedule a discovery call or meeting through our website (via Calendly integration)
• Submit contact forms or inquiry requests
• Subscribe to our newsletter or blog updates
• Engage with us as a client for our services
• Apply for employment opportunities

This information may include:

• Full name and job title
• Email address and phone number
• Company name, size, and industry
• Business requirements and goals
• Billing and payment information (for clients)

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and geographic location
• Browser type and version
• Device information and operating system
• Pages visited and time spent on pages
• Referring website or source
• Clickstream data and navigation patterns

2.3 Information Related to Our Services

As a B2B lead generation company, we may process the following types of data on behalf of our clients:

• Prospect contact information (names, emails, phone numbers)
• Professional information (job titles, company details)
• LinkedIn profile information (publicly available data)
• Email engagement metrics (opens, clicks, replies)
• Meeting and appointment records

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery

• To provide and manage our lead generation services
• To conduct cold email and LinkedIn outreach campaigns
• To research and identify potential prospects for our clients
• To schedule and manage meetings and appointments
• To generate reports and analytics for clients

3.2 Communication

• To respond to your inquiries and requests
• To send service-related communications
• To provide customer support
• To send marketing communications (with your consent)

3.3 Business Operations

• To improve our website and services
• To analyze usage patterns and trends
• To prevent fraud and ensure security
• To comply with legal obligations

4. Data Sharing & Third Parties

We may share your information with the following categories of recipients:

4.1 Service Providers

• Calendly: For scheduling meetings and appointments
• Email Service Providers: For sending email communications
• Cloud Hosting Services: For data storage and processing
• Analytics Tools: For website analytics and performance monitoring
• Payment Processors: For processing client payments

4.2 Business Partners

We may share information with trusted partners who assist in providing our services, subject to confidentiality agreements.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights or the safety of others.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure access controls and authentication
• Regular security assessments and updates
• Employee training on data protection practices
• Incident response and breach notification procedures

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

• Client Data: For the duration of our business relationship plus 5 years for legal and accounting purposes
• Prospect Data: For the duration of the campaign plus 1 year, unless you request deletion
• Website Analytics: Up to 26 months
• Marketing Communications: Until you unsubscribe or request deletion

We may retain certain information for longer periods if required by law or for legitimate business purposes.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data (subject to certain exceptions)
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another service
• Right to Object: Object to processing for direct marketing purposes
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

8. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. These include:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track your activity to deliver relevant content

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

9. International Data Transfers

As we operate globally and serve clients worldwide, your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including:

• Standard contractual clauses approved by relevant authorities
• Data processing agreements with service providers
• Compliance with applicable data protection laws

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date at the top of this page
• Sending email notification for significant changes (if applicable)

We encourage you to review this policy periodically for the latest information on our privacy practices.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: